• Every booking enquiry handled manually across multiple lodge properties • Staff had to check availability and pricing at each location individually before replying • Peak season enquiry volume made fast response times nearly impossible • Slow responses were costing bookings to competitors • No centralised system to track or manage inbound enquiries • Hours lost each day to repetitive email admin instead of focusing on guest experience
We didn't just automate the inbox. We built an end-to-end enquiry intelligence system. The AI checks availability and pricing across all lodge properties in real time, drafts personalised booking responses, and surfaces everything through a centralised dashboard. Amy's team reviews and sends — what used to take hours now takes seconds per enquiry.
• AI-drafted booking responses ready to review and send in seconds • Real-time availability checks across all lodge properties, run simultaneously • Centralised enquiry dashboard replacing scattered inbox management • Dramatically reduced admin load, freeing the team to focus on guest experience • Payment integration and booking confirmation modules underway, already ahead of schedule
NZ Fishing Lodges is a great example of what happens when you remove admin from the equation for a premium hospitality business. Amy's team didn't need more staff — they needed smarter systems. What we built doesn't just save time; it protects the standard of experience their guests expect. With payment integration and booking confirmations in the next phase, the system is being built to scale alongside the business — ensuring every enquiry gets the attention it deserves, no matter what time zone it comes from.
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(2021-25©)
