Inbound traffic was strong but overwhelming. With multiple team members monitoring platforms like Instagram and Facebook, enquiries were falling through the cracks. Every product drop or campaign triggered a surge in messages and sales questions. The process of replying, educating, selling, and following up was inconsistent and time-consuming. There was no system to handle scale or deliver a consistent experience.
We deployed a network of AI agents trained on JCN’s offerings, tone, and customer FAQs. These agents now respond instantly to incoming enquiries, provide tailored recommendations, and guide leads toward sign-up and purchase. We integrated their CRM to handle automation around lead tracking, onboarding, and service delivery. Stripe was connected to streamline payment processing and ensure everything stays linked. The system provides customers with answers, links, and next steps all in real time.
• Multiple AI agents now manage inbound enquiries 24/7 • Leads are converted into paying clients without manual follow-up • Stripe payments and CRM actions are fully integrated • Knowledge base powers accurate, treatment-specific replies • Staff were freed from manual DMs and admin • Launches and product drops now run without stress
This was a major step forward for JCN. Instead of relying on manual messaging and human follow-up, the business now operates with a fully autonomous front end. The systems are still expanding and improving, but the foundation has been laid — and the team can now scale confidently, knowing their lead flow is being handled around the clock.
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(2021-25©)
