Aftercare and follow-up were manual. Staff had to remember when clients were due for repeat treatments and rebook them. Messages sat unanswered in social inboxes. Every response required time, attention, and often a bit of guesswork around treatments and recovery cycles. The business was growing, but the systems weren’t keeping up.
We deployed a suite of personalised AI agents focused on retention and reactivation. Based on the client’s last treatment, our system knows exactly when to reach out, what to say, and how to guide them back for the next appointment. We built a robust knowledge base tailored to Infinaty IV’s full treatment range so every question, from IV benefits to booking prep, is handled instantly via social media and web chat. We also launched outbound AI agents to engage new prospects in targeted campaigns. Zero ad spend. High conversion. All on autopilot.
• Retargeting system drives consistent return bookings • Reduced staff workload across admin and social messaging • Increased customer retention with personalised follow-up • Outbound AI agent delivers new clients without paid ads • Fully tailored knowledge base improves client experience • 11-month retainer with strong long-term growth indicators
This project shows what’s possible when AI agents are designed with precision and purpose. Infinaty IV now has a system that drives loyalty, saves hours, and scales with their business without losing the personal touch.
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(2021-25©)
