Usage Fees
How Usage Fees are Calculated
200 Calls
200 Calls
400 Calls
400 Calls
600 Calls
600 Calls
3 Minute
5 Minute
3 Minute
5 Minute
3 Minute
5 Minute
600 Minutes
1,000 Minutes
1,200 Minutes
2,000 Minutes
1,800 Minutes
3,000 Minutes
$0.025
$0.025
$0.025
$0.025
$0.025
$0.025
$15.00
$25.00
$30.00
$50.00
$45.00
$75.00
$60.00
$100.00
$120.00
$200.00
$180.00
$300.00
Rate Per Minute
The cost is set at $0.025 per minute of call time. This rate reflects the cost of maintaining high-quality AI Voice Agent services and is competitive within the industry.
Number of Calls
The total number of calls per week is multiplied by the average duration of each call to determine the total number of minutes used.
Weekly and Monthly Costs
The weekly cost is calculated by multiplying the total minutes per week by the rate per minute. This weekly cost is then multiplied by 4 to estimate the monthly cost.
Additional Considerations
Call Volume Variability
Costs will adjust based on changes in call volume and average call duration. Higher call volumes or longer durations will result in increased costs.
Custom Integrations
Additional usage fees may apply for custom integrations or advanced features, such as call recording, CRM integration, or compliance with specific regulations.
Scalability:
As your business grows, our AI Voice Agent system can scale to handle increased call volumes, with corresponding adjustments to estimated costs.
Example Scenarios
Small Business
200 calls per week with an average duration of 3 minutes results in an estimated monthly cost of $60.00.
Medium-Sized Business
400 calls per week with an average duration of 5 minutes results in an estimated monthly cost of $200.00.
Large Enterprise
600 calls per week with an average duration of 5 minutes results in an estimated monthly cost of $300.00.
Comprehensive guidelines outlining the rules, responsibilities, and legal agreements between users and our company.
Key Contract Terms
1. No Long-Term Commitment
Our contracts don’t require long-term commitments, allowing for service flexibility as your business evolves.
2.Automatic Billing and Recurring Payments
Upon the completion of the initial setup, the agreed monthly service fee will be charged automatically. This fee will recur every month on the same date, unless the client provides at least 14 days' written notice of cancellation prior to the next billing cycle. Failure to provide this notice will result in the client being charged for the upcoming month. All payments are non-refundable once processed.
3. Two-Week Cancellation Notice
A minimum of two weeks' notice is required for cancellations or modifications to ensure a smooth transition.
4. Flexible Upgrades and Downgrades
You may adjust service packages to scale up or down based on your business needs.
5. Service Modifications
SELR AI reserves the right to modify services in response to industry standards, technological developments, or changes in the legal landscape. Notifications will be provided prior to any significant modifications.
6. Intellectual Property
All proprietary technology, software, and AI models provided remain the intellectual property of SELR AI. Clients are granted a non-exclusive, non-transferable, revocable right to use the services.
7. Account Security
Clients are responsible for maintaining the security of their accounts. Any unauthorized access or breaches must be reported to SELR AI immediately.
8. Usage Restrictions
Clients must adhere to intended usage guidelines and are prohibited from reverse engineering, reselling, sublicensing, or misusing SELR AI’s services in any way.
9. Third-Party Providers
Our services may rely on third-party providers, such as cloud service vendors or voice recognition platforms. SELR AI is not responsible for any disruptions caused by third-party providers, but we aim to maintain seamless service continuity.
10. Data Ownership
Clients retain ownership of their data. SELR AI does not claim any ownership over client data, except as required for the performance of the services.
11. Dispute Resolution
All disputes will be resolved through arbitration, unless local jurisdiction mandates otherwise. Litigation will only be pursued if arbitration is unsuccessful.
12. Usage Fees
Fees are based on service usage, as outlined in your contract. SELR AI reserves the right to adjust pricing with prior notice. Any additional fees from third-party providers are the client's responsibility.
13. Termination
Clients or SELR AI can terminate the contract with cause. Upon termination, the client’s access to services and data may be revoked.
14. Limitation of Liability
SELR AI’s liability is limited to the fees paid over the previous 12 months. We are not liable for indirect damages, such as lost profits or business interruptions.
15. Service Availability
SELR AI does not guarantee 100% uptime of its services, though we strive for high availability. Service downtime for maintenance or third-party disruptions will be communicated to clients.
16. Communication
By agreeing to these terms, you consent to receiving operational communications from SELR AI regarding service updates, notices, and any changes to the terms.
Safeguarding sensitive information with secure and compliant data privacy practices.
Data Privacy
Your Data is Safe with SELR: We meet all regulatory requirements for data protection in Australia**.** Guided by the Office of the Australian Information Commissioner (OAIC) guidelines, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
Key Data Privacy Terms
1. Data Collection
We collect only necessary data for service delivery, customization, and to improve overall performance. This includes usage data, client details, and technical data. No data is collected without the client's consent unless required by law.
2. Data Security
Client data is encrypted during transmission and storage, and only authorized personnel have access. We conduct regular audits and employ industry-standard security practices to ensure data safety.
3. Data Usage and Consent
We only use client data for the purposes of service delivery and do not share it with third parties without explicit consent, except where legally required. Data is anonymized wherever possible to reduce exposure.
4. Data Retention
Data is retained only as long as necessary for service delivery or to meet legal requirements. Once the contract ends, data is securely deleted unless retention is mandated by law or specific client requests.
5. Third-Party Involvement
Certain third-party service providers may handle data as part of delivering core functionalities. These providers are contractually obligated to protect data, and their use is detailed in the client agreement.
6. Client Rights
Clients can access, correct, delete, or request the transfer of their data at any time. Clients also have the right to object to certain types of data processing and can request data portability.
7. International Compliance
SELR AI adheres to relevant international data privacy laws, including Australian Privacy Principles (APPs) under the Privacy Act 1988, and, where applicable, GDPR for clients based in the European Union.
8. Cookies and Tracking
Cookies may be used to improve user experience. Clients can disable cookies via their browser, though certain features of the service may be limited as a result.
9. Data Breach Notification
In the event of a data breach, clients will be notified within 72 hours, and all necessary steps will be taken to mitigate the breach. SELR AI will also provide full transparency regarding the breach and its impact.
10. Data Transfers
Any transfers of personal data outside of Australia, such as to third-party service providers in other jurisdictions, will comply with legal safeguards, including data transfer agreements.
